One of our specialized IT Support Technicians can assist you over the phone to resolve a problem you are having with your computer system. While many problems can be solved with phone support, some problems may require a technician to logon to your computer.

There is no charge to discuss the problem you are having over the phone. If PC Support America determines that phone support is sufficient to resolve your issue, phone support will be provided. Please note, however, that not all problems can be solved with just phone support. If PC Support America determines that phone support is not adequate to resolve your issue, the technican will recommend remote access online technical support.

There is a minimum deposit required of $35 before phone support service can begin.  This covers up to one hour of service.

To make your payment, please have your credit or bank debit card ready. Information required will be the card holder's name, card billing address, card number, expiration date, and CVV number on back of the card.

If the problem requires more than one hour to resolve, an additional deposit of $35 will be required. You will be notified by the PC Support America Technician if this is the case, and given an estimate of the additional time needed to complete the repair. Please note that billable time only occurs when the technician is on the phone. No fees are charged when the technician is performing off-phone research. In some cases, the technician may need to go off-phone, perform research and phone you back (we do not put customers on hold).

In rare cases, some problems can not be solved either by phone or online remote access. This can occur if a hardware problem is detected, such as a bad or flawed memory chip, a worn-out hard drive, a mother board component problem, or a bad peripheral board. Should a problem of this type be detected, the PC Support America technician will email you a notice and description of the problem.

There is a Money Back No Charge Policy with Remote Access Online Technical Support:
If the technician is not able to solve the problem on your computer by remote access, your deposit will be refunded and no charges will be incurred. (This policy does not apply to telephone support).