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Phone 1-800-220-2188

Welcome !! and thank you for selecting PC Support America online technical support. A deposit of $50 will be required to start your service (and comes with one week of free follow up support). Please have your credit card or bank debit card ready. Required information will be the cardholder's name, billing address, card number, expiration date, and CVV number on back of the card. We look forward to solving your problem.

MAKE A DEPOSIT PAYMENT FOR REMOTE ONLINE TECHNICAL SUPPORT

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HOME COMPUTER REMOTE ACCESS ONLINE TECHNICAL SUPPORT

One of our specialized IT technicians will logon to your home computer by using remote access software. You must be available to communicate with the PC Support America Technician (either by phone or on live chat). You will be provided with a URL address to download the remote access software. You must also be available to provide a user login ID and password to the support technician.

There is a minimum deposit required of $50 before service can begin. This covers up to one hour of service (and comes with one week of free follow up support).

To make your deposit payment, please have your credit or bank debit card ready. Information required will be the card holder's name, card billing address, card number, expiration date, and CVV number on back of the card.

PLEASE PHONE US AT 1-800-220-2188 BEFORE MAKING YOUR PAYMENT

If the problem requires more than one hour to resolve, a rate of $75 per hour will be incurred. You will be notified by the PC Support America Technician if this is the case, and given an estimate of the additional time needed to complete the repair. An approval will be required before the technician can continue to work. Please note that billable time only occurs when the technician is logged in, and online with your computer. No fees are charged when the technician is offline. Upon the completion and resolution of the problem, any additional time that was incurred in excess of the deposit will be charged to your card, and payment will be processed.

In rare cases, some problems can not be solved online by a remote access technician. This can occur if a hardware problem is detected, such as a bad or flawed memory chip, a worn-out hard drive, a mother board component problem, or a bad peripheral board. Should a problem of this type be detected, the ITCRS technician will email you a notice and description of the problem.

Money Back No Charge Policy:
If the technician is not able to solve the problem on your computer, your deposit will be refunded and no charges will be incurred.

	This problem is urgent and we need online support as soon as possible.
	This problem is not urgent but we would like to schedule a time for online support.
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Enter a brief description of the problem you are having. Be sure to include any specific details regarding the behavior of the problem.

Identify specific hardware, software/vendor applications, versions, platforms, that are experiencing a technical problem. Identify any specific error messages, hardware or device failures, security breaches, virus infestations that you have knowledge of.

or click on reset to clear settings and start over.

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