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PC SUPPORT AMERICA 
PROFESSIONAL STANDARD OF ETHICS
PC Support America was established
in 2004. We are a full service, state-of-the-art information technology company
providing computer services to home computer users.
OUR SERVICE
PC Support America specializes in remote access online technical support for
all computer users.
We maintain a staff of Certified Technical Support Specialists that possess
a diversity of computer skills, knowledge, and expertise. |
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| Their primary function
is to provide consulting and online support assistance to computer users, and to
promptly solve or repair any type of problem that is occurring on a
computer or network.
OUR ETHICS
PC Support America is a service based
company, and our highest priority is our customers. Our services are based on a
foundation of professionalism, quality, trust, and customer satisfaction. We
operate under a strict code of professional ethics. If our technicians cannot
solve or repair a problem that is occurring on a customer's computer, then we offer a Money Back Guarantee - No Charge Policy.
PC Support America understands that computers are essential, and that people rely on their computers for many different functions. Therefore, it is our policy to respond promptly when contacted for support, and to solve any problems in an efficient, effective manner.
PC SUPPORT AMERCIA TECHNICIAN'S CODE OF ETHICS AND OPERATING PROCEDURES:
| PC Support America Technicians are required to supply their name and contact information. |
| PC Support America Technicians are required to communicate with customers using a high standard of professionalism, they must acquire an approval from the customer to access their computer, and they must make their repairs in a prompt, efficient manner. |
| PC Support America Technicians are required to record and log their customer access session. |
| PC Support America Technicians are required to notify the customer when their computer is being remotely accessed. |
| PC Support America Technicians must notify the customer if a repair session is going to take more then one hour to complete.
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| PC Support America Technicians must allow visual display on the customer’s monitor screen all repair, configuration and/or tune-up actives that are occurring on the customer’s computer
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| PC Support America Technicians must keep all data and information on a customer’s computer strictly confidential. Under no circumstances is a PC Support America Technician allowed to copy, expose, remove, or other wide use in any manner, any data or information on a customer’s computer. |
| PC Support America Technicians must remove or disable the remote access login software from the customer's computer upon completion of the repair or tune-up session. |
| PC Support America Technicians must acquire a verification from the customer that the problem on their computer has been solved. |
You can contact us directly toll free at 1-800-220-2188 or just
click on our  Live Chat icon.
Also, we invite your
emails should you have any questions about our services,
or need to report an urgent computer issue.
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Email
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